At KeyPlus, each and every staff member strives to ensure that clients receive the highest levels of service possible. We understand that the majority of our business is repeat business and that each referral is confirmation of our continuing success.
We are proud to work with a huge range of clients; large corporate businesses through to small one man bands, all of whom depend on quality service provision to ensure their premises are secured with the minimum of fuss.
“Hyndburn Leisure have recently extended the Key Holding service to include 4 additional sites. This was due to staff shortages and not having sufficient personnel to deal with out of hours callouts.
The service we have received from KeyPlus has always been professional, helpful and friendly making the process of setting up Key Holding services simple and straightforward.
I have no objection in recommending KeyPlus as a valuable asset for any business, as it is a pleasure to work with them.”
Steve Wandless – Leisure in Hyndburn
“We didn’t want to put staff in a position where they were responding to alarm calls personally especially when these would usually be out of working hours, placing them in potentially dangerous situations.
We wanted to use a local company rather than a national one as being a local business ourselves we would prefer to use and support other local businesses, especially those with a well known and trusted name.
We felt that the sign up process, for both sites, was extremely easy to set up. The site surveyors were punctual, professional and knew exactly where and how to find the relevant information. The liaison between ourselves and the alarm monitoring company was taken out of our hands as they dealt directly with them, which was a blessing at an extremely stressful time as we were opening the new premises.
We are extremely happy with the service we continue to receive and would definitely recommend using KeyPlus services.”
Eleanor Morris – Assistant Manager
“Hi Lindsey,
We would like to thank you all at KeyPlus for a very good, professional and reliable service. The response to any alarm activation has been excellent and as a private householder, living in a fairly isolated location, it gives us all peace of mind when our home is unattended or we are away on holiday. We would therefore have no hesitation in recommending your company to anyone considering protecting their home in this way.”
The Lewer family – Blacko.
“We (‘Craven Swimming Pool and Fitness Centre’) have found ‘KeyPlus’ to be a consistently professional, approachable and friendly organisation which has provided a very dependable and reliable building security response service.
In addition to offering flexible and competitive terms of agreement, KeyPlus have also always ensured efficient correspondence and feedback when required. We very much recommend KeyPlus and have been very happy with the quality service which they have provided.”
Craig Robinson – Duty Manager
“I would like to thank you and your team for the excellent service you have provided GDHA during this difficult closure period. The service KeyPlus provided went far beyond what I have come to expect from other security companies and I would have no hesitation in recommending your company to any other who was looking for security services.
Once again I would like you to pass on my thanks to your team and all the patrol staff that have been involved during this period.”
Peter Comyns – Facilities & Engineering Manager
“We decided to out-source our key holding responsibilities for two reasons.
1) Our Police response had been withdrawn due to more than three false confirmed alarms, this increased our insurance excess. Employing your services brought this back down.
2) Without Police response our key holders would have had to attend the premises alone, it is much safer to utilise a security firm.
I obtained quotations from a number of other companies, only one responded with the professionalism of KeyPlus. The others left a lot to be desired. Pricewise you also offered the most economical option. Your location was a major factor; we always prefer to support local businesses as we feel we will receive the same consideration as we give them, as opposed to a national company who deal with people as a number. The price was also a factor, you offered the best deal. You were the only company that offered to come and see us, rather then deal by phone calls and e-mail. We as a company prefer to do business face to face.
I found that the process was completely hassle free, Lindsey dealt with the set up of the service from start to finish and the transition was fault free. She did a great job and it was a pleasure to work with her.”
Ian Tattersall – Head of Technical
“Lindsey,
Just a couple of lines to thank you and your colleagues for your help through the current problems:
Your Officer was very much on the case and represented you very well as have all your other staff that I have had dealings with thus far. It is very pleasing to know that when we do have problems, we can rely on your support to help us through particularly as the shouts for help have been very much at the eleventh hour.
I know you worked very hard to get us to switch over, and obviously there is always an inertia in moving (devil you know and all that!), but it would seem we made the right move.
Thanks again and kind regards”
***UPDATE***
And finally, thanks for everything you and the team have done for us this year. It was the right thing for us to do and it’s nice to find a company that looks after our interests as conscientiously as you do.
Paul Keighley – Managing Director
“I would like to thank you for your service to date as it was second to none. Having spoken to our National Patrol & Keyholding Coordinator, I have instructed them to place you against our current list of service partners.
Once again many thanks for your continued service at this location and I hope we can meet and have a chat about how to involve KeyPlus within Advance Security in the near future.”
Darren Perkins – Customer Service Manager
“I would like to pass on my thanks and congratulate your company on the service you provided with roaming security patrols over the Christmas and new year period. The information given to you at our meeting was obviously passed on as the security officers were well briefed and the feedback from the key holders was that any call outs were handled very professionally.
I would not hesitate in recommending your services to others and look forward to working with you again as required.”
Brian Walker – Warehouse Operations Manager
“I am pleased to be given the opportunity to express our thanks for the work you do on our behalf. We find KeyPlus an important partner that helps us to run our business more effectively. In the past 9 months we have had a couple of incidents that have required us to change the way we operate. KeyPlus responded positively to our needs and displayed a high level of support and flexibility. KeyPlus continue to show flexibility of our business requirements.
The service provided to us is highly professional, communication is excellent and the staff are friendly and reliable. We look forward to an ongoing working relationship with the company.”
Roger Edworthy – Internet Services & Facilities Manager
“It gives me great pleasure to write this letter and commend KeyPlus for the way that you all contribute to providing us with excellent out of hours security services. We have nothing but praise for the way in which requests are dealt with by you and your staff. When ever it has been necessary for me to attend an emergency, I have been met by staff who are courteous, polite and professional at all times.
We would therefore have no hesitation in recommending your company to anyone who may be thinking of changing their security service provider.”
Geoff Wood – Buildings & Maintenance
“As a provider of supported accommodation for single homeless people it is essential that we have an efficient security response system. Before we started to use the services of KEYPLUS patrol and response, the managers were required to respond to every single fire alarm, or intruder alert activation.
This has all changed since we began to use KEYPLUS, as they have responded to every call out request, very rarely needing assistance or advice from an on call manager, thus enabling us to relax and enjoy our evenings and weekends!”
