At KeyPlus, each and every staff member strives to ensure that customers receive the highest customer service possible. We understand that the majority of our business is repeat business and that each customer referral is confirmation of our continuing success.
We are proud to work with a huge range of clients; large corporate customers through to small one man bands all of whom depend on quality service provision to ensure that their premises are secured with the minimum of fuss.
“We decided to out-source our key holding responsibilities for two reasons.
1) Our Police response had been withdrawn due to more than three false confirmed alarms, this increased our insurance excess. Employing your services brought this back down.
2) Without Police response our key holders would have had to attend the premises alone, it is much safer to utilise a security firm.
I obtained quotations from a number of other companies, only one responded with the professionalism of KeyPlus. The others left a lot to be desired. Pricewise you also offered the most economical option. Your location was a major factor; we always prefer to support local businesses as we feel we will receive the same consideration as we give them, as opposed to a national company who deal with people as a number. The price was also a factor, you offered the best deal. You were the only company that offered to come and see us, rather then deal by phone calls and e-mail. We as a company prefer to do business face to face.
I found that the process was completely hassle free, Lindsey dealt with the set up of the service from start to finish and the transition was fault free. She did a great job and it was a pleasure to work with her.”
Ian Tattersall – Head of Technical
“Lindsey,Just a couple of lines to thank you and your colleagues for your help through the current problems:
Your Officer was very much on the case and represented you very well as have all your other staff that I have had dealings with thus far. It is very pleasing to know that when we do have problems, we can rely on your support to help us through particularly as the shouts for help have been very much at the eleventh hour.
I know you worked very hard to get us to switch over, and obviously there is always an inertia in moving (devil you know and all that!), but it would seem we made the right move.
Thanks again and kind regards”
***UPDATE***
And finally, thanks for everything you and the team have done for us this year. It was the right thing for us to do and it’s nice to find a company that looks after our interests as conscientiously as you do.
Paul Keighley – Managing Director
“I would like to thank you for your service to date as it was second to none. Having spoken to our National Patrol & Keyholding Coordinator, I have instructed them to place you against our current list of service partners.
Once again many thanks for your continued service at this location and I hope we can meet and have a chat about how to involve KeyPlus within Advance Security in the near future.”
Darren Perkins – Customer Service Manager
“I would like to pass on my thanks and congratulate your company on the service you provided with roaming security patrols over the Christmas and new year period. The information given to you at our meeting was obviously passed on as the security officers were well briefed and the feedback from the key holders was that any call outs were handled very professionally.I would not hesitate in recommending your services to others and look forward to working with you again as required.”
Brian Walker – Warehouse Operations Manager
“I am pleased to be given the opportunity to express our thanks for the work you do on our behalf. We find KeyPlus an important partner that helps us to run our business more effectively. In the past 9 months we have had a couple of incidents that have required us to change the way we operate. KeyPlus responded positively to our needs and displayed a high level of support and flexibility. KeyPlus continue to show flexibility of our business requirements.
The service provided to us is highly professional, communication is excellent and the staff are friendly and reliable. We look forward to an ongoing working relationship with the company.”
Roger Edworthy – Internet Services & Facilities Manager
“It gives me great pleasure to write this letter and commend KeyPlus for the way that you all contribute to providing us with excellent out of hours security services. We have nothing but praise for the way in which requests are dealt with by you and your staff. When ever it has been necessary for me to attend an emergency, I have been met by staff who are courteous, polite and professional at all times.
We would therefore have no hesitation in recommending your company to anyone who may be thinking of changing their security service provider.”
Geoff Wood – Buildings & Maintenance
“As a provider of supported accommodation for single homeless people it is essential that we have an efficient security response system. Before we started to use the services of KEYPLUS patrol and response, the managers were required to respond to every single fire alarm, or intruder alert activation.
This has all changed since we began to use KEYPLUS, as they have responded to every call out request, very rarely needing assistance or advice from an on call manager, thus enabling us to relax and enjoy our evenings and weekends!”
