FREQUENTLY ASKED QUESTIONS...

Contract details

How do we get a quote?
Enter your details on our Quote Request form or call us on Freefone 0800 783 1025

How long is the contract?
Our standard period is twelve months.

Can we arrange short-term contracts?
Yes, let us know your needs and we'll do our best to accomodate them.

How much notice must we give to terminate a contract?
Three months' written notice.

If we're happy with the quote, how do we proceed?
Sign your acceptance of the quote and we will forward you a list of the information we need to carry out the service efficiently. We'll arrange a suitable time to collect the information and to carry out the site survey.

How do we pay?
We prefer to collect payment for the first year of cover when we carry out the survey, prior to commencing the service.

How do we renew the contract after the first year?
We will automatically contact you prior to renewal, with a summary of the activations to date (including statistics of our service provision).

Preparatory details

What do we tell our alarm company?
Once we have completed the survey and agreed a start date, we'll ask you to write to your alarm monitoring company (a fax is sufficient) informing them that KeyPlus are your No. 1 Key Holder.

How many sets of keys do you need?
We only require one set to allow us to access your property. Please test any new keys to ensure that they operate the locks smoothly.

Service details

Do you guarantee response times?
With unpredictable and ever-increasing traffic congestion, we would be ill-advised to provide guarantees. However, to minimise our response time, we restrict our geographical coverage (see our Coverage page). We always aim to reach the site within 20 minutes of being alerted.

Can you arrange emergency repairs (such as boarding) following an alarm activation?
Yes, either through our own contacts or through a company or tradesman of your choice. We will ask you for your preference when we conduct the survey. We also use 24 hour locksmiths, plumbers and electricians.

Do you contact my staff outside office hours?
Very rarely. However, a quick phone call can often be of enormous benefit to you. It depends on the incident level and the escalation procedure that we jointly agree at the start of the contract.